Account Deletion Request

Last Updated: August 27, 2026

At Dynaroute, we respect your privacy and your right to control your personal information.

If you have created a Dynaroute account, you may request permanent deletion of your account and the personal data associated with it.

This page explains how to request deletion, what information may be deleted, what information may need to be retained, and how subscription cancellation works.

How to Request Account Deletion

To request deletion of your Dynaroute account, send an email to:

info@rutinrota.com

You may use the following subject line:

Dynaroute Account Deletion Request

Please include:

The email address associated with your Dynaroute account
Your name and surname, if registered
A short statement confirming that you want your Dynaroute account and associated personal data permanently deleted

Example Request

Hello,

I would like to request the permanent deletion of my Dynaroute account and the personal data associated with it.

My account email address is: your-email@example.com

Thank you.

We may contact you before processing the request to verify that you are the legitimate account owner.

This verification helps protect accounts from unauthorized deletion.

What Data May Be Deleted?

When an account deletion request is completed, data associated with the Dynaroute account may be deleted, anonymized, or otherwise removed where reasonably possible and legally permitted.

This may include:

Account information
Name and email address
Authentication information
Saved stops
Address information
Geocoded locations
Imported Excel data
OCR-derived data
Route configurations
Route optimization history
Saved route information
Delivery and pickup information
Capacity and load planning information
Application preferences
Usage information associated with the account
Proof of Delivery information
Delivery photos
Signatures
Route reports
Account-associated support information

After deletion, you may no longer be able to access your Dynaroute account or information previously associated with it.

Deleted account data may not be recoverable.

Subscriptions and Payments

Deleting your Dynaroute account does not automatically cancel an active subscription purchased through Google Play, Apple App Store, or another billing platform.

To prevent future renewal charges, you must separately cancel your subscription through the platform where you originally purchased it.

Google Play

You can generally manage your subscription through:

Google Play Store → Payments & subscriptions → Subscriptions → Dynaroute

Then select the option to cancel your subscription.

Apple App Store

If your Dynaroute subscription was purchased through Apple, you can generally manage it through:

Settings → Apple Account → Subscriptions → Dynaroute

Then select the option to cancel your subscription.

Exact menu names may vary depending on your device, operating system, country, or platform configuration.

Dynaroute does not directly control app-store subscription renewals, refunds, payment processing, or store-level cancellation procedures.

These processes are managed by the relevant billing platform.

Data That May Be Retained

Certain information may need to be retained for a limited period after account deletion.

This may be necessary for:

Legal obligations
Tax requirements
Accounting requirements
Financial recordkeeping
Subscription records
Fraud prevention
Security
Abuse prevention
Dispute resolution
Enforcement of agreements
Regulatory compliance

Information that may be retained can include:

Payment transaction references
Subscription purchase records
Tax and accounting records
Security logs
Fraud prevention records
Records required by applicable law
Records necessary to establish or defend legal claims

Retained information will only be kept for as long as reasonably necessary for the relevant purpose.

It will not be used for ordinary account operation or active marketing after account deletion unless otherwise permitted by applicable law.

Processing Time

After receiving a valid account deletion request and completing any necessary identity verification, we will process the request within 30 days, unless applicable law requires or permits a different period.

Certain records may need to be retained for longer periods for legal, financial, regulatory, or security purposes.

Where appropriate, we may notify you by email when deletion has been completed.

Important Information Before Deleting Your Account

Before submitting a deletion request, please understand that:

Account deletion is intended to be permanent.
Deleted information may not be recoverable.
You may lose access to saved stops, routes, optimization history, imported information, reports, Proof of Delivery data, and settings.
Shared or generated information associated with the deleted account may become unavailable.
Account deletion does not automatically cancel an active subscription.
Active Google Play or Apple subscriptions must be cancelled separately through the relevant store.
Certain records may continue to be retained where required by law or reasonably necessary for security, accounting, fraud prevention, or dispute resolution.

We recommend exporting any route information or reports you wish to keep before requesting permanent deletion.

Other Privacy Rights

Account deletion is separate from other privacy rights that may be available to you under applicable law.

Depending on your location, you may also have the right to request:

Access to personal data
Correction of inaccurate data
Restriction of certain processing
Data portability
Objection to certain processing
Withdrawal of consent where processing is based on consent

For additional information, please review the Dynaroute Privacy Policy.

Contact

For account deletion requests or questions concerning personal data, contact:

Dynaroute
Rutin Route Optimization & Software Solutions Ltd. Co.

Universiteler Mah. 1634. Cad. 11/E Blok No:84
06800 Cankaya, Ankara
Turkiye

Email: info@rutinrota.com
Alternative Email: erturkcelenk@gmail.com
Phone: +90 541 284 18 84