top of page

Privacy policy

Effective Date: August 27, 2026

Dynaroute is operated by Rutin Route Optimization & Software Solutions Ltd. Co.

Address: Universiteler Mah. 1634. Cad. 11/E Blok No:84, 06800 Cankaya, Ankara, Turkiye
General Manager: Erturk Celenk
Phone: +90 541 284 18 84
Primary Email: info@rutinrota.com
Alternative Email: erturkcelenk@gmail.com

This Privacy Policy explains how personal data and other information may be collected, used, processed, stored, disclosed, and protected when you use the Dynaroute mobile application, the Dynaroute website, and related services.

1. Who We Are

Dynaroute is an AI-powered mobile route optimization and operational planning application designed primarily for drivers, couriers, delivery professionals, field service operators, sales representatives, and other users who need to plan and execute multi-stop routes efficiently.

Depending on feature availability and subscription level, Dynaroute may provide features such as:

  • Multi-stop route optimization

  • Traffic-aware routing

  • AI-powered route guidance

  • Excel bulk import

  • OCR import

  • AI-assisted address geocoding

  • Stop editing and grouping

  • Capacity planning

  • Delivery and pickup optimization

  • Dynamic ETA

  • Route re-optimization

  • Reverse routes

  • Priority-based routing

  • Segmentation-based routing

  • Profit-aware routing

  • Multiple travel modes

  • Truck routing

  • 3D load planning

  • Proof of Delivery

  • KPI and operational performance reporting

  • Cost settings

  • ROI and payback analysis

  • Related navigation, planning, reporting, and route execution tools

2. Scope

This Privacy Policy applies to:

  • The Dynaroute mobile application

  • The Dynaroute website

  • Customer support communications

  • Subscription-related services

  • Related services operated by Rutin Route Optimization & Software Solutions Ltd. Co.

3. Information We May Collect

Depending on how you use Dynaroute, we may collect or process the following categories of information.

a. Account Information

This may include:

  • Name and surname

  • Email address

  • Login identifiers

  • Authentication-related information

  • Account status

  • Subscription status

  • Plan and entitlement information

b. Route and Stop Data

Dynaroute may process information required to plan and optimize routes, including:

  • Addresses

  • Geographic coordinates

  • Stop names

  • Stop IDs

  • Notes

  • Labels

  • Priorities

  • Segmentation labels

  • Visit sequences

  • Delivery and pickup information

  • Capacity information

  • Load information

  • Time-related parameters

  • Route preferences

  • Travel modes

  • Optimization settings

c. Imported Files and OCR Content

Dynaroute may process files and content uploaded by users, including:

  • Excel files

  • Spreadsheet data

  • Images

  • Scanned documents

  • Photos submitted for OCR processing

  • Structured information extracted from uploaded content

This information may be processed to create stops, identify addresses, geocode locations, or configure route planning operations.

d. Geocoding Data

When an address is submitted for geocoding, Dynaroute may process or transmit relevant address information to mapping, geocoding, or location service providers.

This information may include:

  • Street address

  • City

  • Postal code

  • Country

  • Geographic coordinates

  • Other location-related information necessary to identify a location

e. Proof of Delivery Data

If you use Proof of Delivery features, Dynaroute may process information such as:

  • Delivery status

  • Delivery photos

  • Recipient signatures

  • Delivery timestamps

  • Stop-related information

  • Delivery notes

  • Metadata associated with the delivery event

Users are responsible for ensuring that they have the lawful authority to collect and process Proof of Delivery information.

f. Device Location

Where location permissions are granted, Dynaroute may process device location information for features such as:

  • Starting navigation from the user's current location

  • Displaying the user's position on a map

  • Route execution

  • ETA-related functionality

  • Re-optimization

  • Map-based operations

  • Location-aware route planning

Users can manage location permissions through their device operating system.

g. AI Guidance Information

Dynaroute may provide AI-powered assistance to help users identify appropriate routing strategies, operational settings, or optimization approaches.

When using AI-powered features, we may process:

  • Text entered by the user

  • User requests or objectives

  • Application language

  • Relevant route or application context necessary to generate a recommendation

Information may be transmitted to third-party artificial intelligence service providers where necessary to generate the requested response.

Users should avoid entering unnecessary confidential, sensitive, or personal information into AI guidance fields.

h. Cost and ROI Information

If you use cost, ROI, or payback calculation features, Dynaroute may process information entered by you or derived from route results, including:

  • Fuel or energy costs

  • Vehicle consumption information

  • Route distance

  • Route duration

  • Operating costs

  • Baseline route values

  • Optimized route values

  • Subscription price information

  • Savings estimates

These values are used to provide informational calculations and reports.

i. Device and Technical Information

We may collect technical information reasonably necessary to operate and improve Dynaroute, including:

  • Device model

  • Operating system

  • Application version

  • Device language

  • Crash reports

  • Error logs

  • Diagnostic data

  • Service performance information

  • Network-related technical information

  • Security-related metadata

j. Usage Information

We may process information about how Dynaroute is used, such as:

  • Features used

  • Route calculations

  • Stop usage

  • Import activity

  • Interaction events

  • Subscription usage

  • Plan-limit usage

  • Application performance

  • Feature engagement

This information may be used to operate, maintain, secure, and improve Dynaroute.

k. Subscription and Payment Information

Subscriptions may be processed through:

  • Google Play

  • Apple App Store

  • RevenueCat

  • Other supported subscription or payment providers

Dynaroute does not store full payment card numbers.

We may receive limited subscription-related information such as:

  • Product or plan identifier

  • Subscription status

  • Purchase status

  • Renewal status

  • Entitlement status

  • Transaction identifiers

  • Store or billing platform information

4. How We Use Information

We may use information to:

  • Provide and operate Dynaroute

  • Create and manage user accounts

  • Optimize multi-stop routes

  • Provide traffic-aware route calculations

  • Geocode and validate addresses

  • Process Excel and OCR imports

  • Provide AI-powered guidance

  • Manage stops, groups, priorities, and route settings

  • Provide Dynamic ETA functionality

  • Re-optimize routes

  • Support delivery and pickup workflows

  • Provide Proof of Delivery features

  • Support capacity and load planning

  • Generate route reports and KPI information

  • Calculate estimated operating costs, savings, ROI, and payback

  • Manage subscriptions and entitlements

  • Apply usage and plan limits

  • Provide customer support

  • Diagnose technical issues

  • Improve service reliability, performance, and usability

  • Detect fraud, misuse, abuse, and unauthorized access

  • Protect the security and integrity of Dynaroute

  • Comply with legal obligations

  • Enforce our Terms of Service

5. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar privacy legislation applies, we may process personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Legitimate interests

  • User consent

  • Compliance with legal obligations

Where processing is based on consent, users may withdraw consent where permitted by applicable law.

6. How We Share Information

We may share information with service providers and processors that help us operate Dynaroute.

These providers may support:

  • Route optimization

  • Maps

  • Traffic information

  • Geocoding

  • Navigation-related services

  • OCR processing

  • Artificial intelligence

  • Cloud hosting

  • Infrastructure

  • Databases

  • Data storage

  • Authentication

  • Security

  • Analytics

  • Diagnostics

  • Subscription management

  • Payment processing

  • Customer communication

  • Technical support

These providers may process information only as necessary to provide the relevant service and subject to applicable legal and contractual requirements.

We do not sell personal information to advertisers.

We do not knowingly share personal information for cross-context behavioral advertising.

Information may also be disclosed where reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful government requests

  • Comply with court orders

  • Investigate fraud or abuse

  • Protect Dynaroute, our users, or third parties

  • Protect the security or integrity of our services

7. Third-Party Services

Dynaroute may rely on third-party APIs, SDKs, platforms, infrastructure services, AI providers, mapping providers, subscription services, and payment platforms.

Third-party services may have their own terms, privacy policies, technical limitations, and data processing practices.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention may be necessary to:

  • Provide the service

  • Maintain user accounts

  • Preserve operational continuity

  • Maintain support records

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud and abuse

  • Maintain financial or subscription records

  • Protect security

  • Enforce agreements

Different types of information may be retained for different periods.

Imported files, route data, logs, Proof of Delivery information, subscription records, and support records may be retained for different periods depending on operational requirements and applicable law.

When information is no longer reasonably necessary, it may be deleted, anonymized, aggregated, or securely isolated.

9. Account and Data Deletion

Users may request deletion of their account and associated personal information by contacting:

info@rutinrota.com

We may verify the identity of the requesting person before completing a deletion request.

Deletion may include, where applicable:

  • Account information

  • Imported datasets

  • Saved stops

  • Saved route information

  • Route optimization history

  • Application preferences

  • Proof of Delivery information

  • Account-associated usage information

Certain records may continue to be retained where reasonably necessary for:

  • Legal obligations

  • Tax and accounting requirements

  • Fraud prevention

  • Security

  • Billing records

  • Dispute resolution

  • Enforcement of agreements

For more information, please refer to the Dynaroute Account Deletion Request page.

10. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from:

  • Unauthorized access

  • Unauthorized disclosure

  • Misuse

  • Loss

  • Alteration

  • Destruction

Measures may include:

  • Authentication controls

  • Access controls

  • Restricted administrative access

  • Logging

  • Monitoring

  • Cloud security controls

  • Secure infrastructure practices

  • Encryption in transit where appropriate

No electronic system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Depending on the location of our infrastructure and service providers, information may be processed or stored outside the user's country.

Where applicable law requires it, we take reasonable steps to use appropriate safeguards for international transfers of personal data.

12. EEA and UK Privacy Rights

Where applicable law provides these rights, users in the European Economic Area or United Kingdom may have the right to:

  • Request access to personal data

  • Request correction of inaccurate data

  • Request deletion

  • Request restriction of processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent where processing is based on consent

Users may also have the right to lodge a complaint with the relevant data protection authority.

Requests may be submitted to:

info@rutinrota.com

13. California Privacy Notice

Where applicable California privacy law provides these rights, California residents may have the right to:

  • Know which categories of personal information we collect

  • Know the purposes for which information is used

  • Request access

  • Request deletion, subject to applicable exceptions

  • Request correction

  • Exercise applicable opt-out rights

  • Exercise privacy rights without unlawful discrimination

Dynaroute does not sell personal information.

Dynaroute does not knowingly share personal information for cross-context behavioral advertising.

Requests may be submitted to:

info@rutinrota.com

14. Children's Privacy

Dynaroute is not designed or directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

15. User Responsibilities

Users are responsible for ensuring that they have the lawful right and authority to upload, process, route, share, or store information through Dynaroute.

Users should not upload confidential, sensitive, personal, or restricted information unless they have an appropriate lawful basis and authorization.

This responsibility applies particularly to information about:

  • Customers

  • Delivery recipients

  • Addresses

  • Photos

  • Signatures

  • Employees

  • Patients

  • Clients

  • Other third parties

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to Dynaroute

  • New features

  • Changes to third-party services

  • Legal requirements

  • Security developments

  • Operational changes

The updated version becomes effective when published through the Dynaroute application, website, or another official service channel.

17. Contact Us

For questions, requests, or concerns regarding privacy or personal data, contact:

Rutin Route Optimization & Software Solutions Ltd. Co.

Universiteler Mah. 1634. Cad. 11/E Blok No:84
06800 Cankaya, Ankara
Turkiye

General Manager: Erturk Celenk
Phone: +90 541 284 18 84
Email: info@rutinrota.com
Alternative Email: erturkcelenk@gmail.com

bottom of page